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The following terms of use apply only to the use of and purchases from our website at www.my-spycam.com. The terms "you", "your" and "yours" refer to the user/customer utilizing our website to purchase services or merchandise ("Product") or to browse our website. The terms "we", "us" and "our" refer to www.my-spycam.com. These terms may not apply to purchases made at our www.my-spycam.com retail stores or in any other manner not utilizing the www.my-spycam.com website.
Legal status of products
It is the responsibility of the Buyer (not www.my-spycam.com), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511. You agree that the use of GPS products are for personal location based data retrieval only. It is illegal to track someone without approval or use any tracking product in any vehicle that is not legally owned by the tracking system operator. The user of our GPS systems agrees to hold www.my-spycam.com harmless for any damage, injury or loss caused through the use of our gps products.
Disclaimer of warranty for www.my-spycam.com website
We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Errors on our website
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
Limitations and exclusions
We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic and international sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We do not review or edit any portion of gift messages and disclaim all responsibility for their content. We disclaim all responsibility for the accuracy of any map or direction presented on our website.
If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. We will ship to foreign locations. Warranties for exported Products may vary or be null and void.
Damages
In no event shall www.my-spycam.com, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
Order fulfillment
You may have your product shipped to your home via one of our available shipping delivery options. We ship orders on normal business days, which are Monday through Friday excluding government holidays in the USA or Canada. Weekend shipment of orders is not currently available. For our Express Air service (i.e. next business day arrival), your order must be completed before 2 p.m. Eastern Time in order for it to ship the same day but please note that we test and build most of our products, and will need 2 to 3 days to ship your next day order. Orders requesting our other shipping methods will ship within 5 business days from when the order was completed.
You assume all risk of loss for shipped Products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products can not be shipped to incomplete addresses.
Order cancellations
We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button) until your Product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return.
Sales tax policy
We do business throughout the United States and accordingly collect sales and use tax as required by applicable law. Your confirmation of your order total will reflect the applicable state and local sales tax, if any. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped, delivered or picked up. At the present, 7% tax will only be charged to FLORIDA residents.
Returns policy for purchases
We at my-spycam.com strive to offer our customers the best products at the best possible prices.
100% Unconditional Risk-Free 3 DAY Money-Back Guarantee!
We now PROVIDE A 3 DAY MONEY BACK GUARANTEE on all products with the exception of the products listed below.
We want you to feel confident purchasing our products!
(NOTE: products returned that are in good working condition will be charged a 25% re-stocking fee which is non-negotiable)
All returns, refunds, or exchanges must be approved by my-spycam.com before any products are returned. Contact us first to get a RMA before you return a product to us
We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products. We test all of our products before shipping. Your satisfaction is our number one concern.
If you have any question regarding our products, please contact sales@my-spycam.com before placing an order.
All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer. All returns must be authorized by my-spycam.com before product(s) is returned. my-spycam.com will replace, refund, or credit your account for returned product(s) at my-spycam.com 's discretion.
*Special exceptions may be made on a case by case basis determined by my-spycam.com .
In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a seven (7) day period from date of receipt of product(s).
NO refunds will be given for products returned without explicit permission from my-spycam.com .
Any return must be authorized by a representative of my-spycam.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from my-spycam.com .
No returns will be authorized after seven (7) business days of receipt of product(s) by the customer.
THE FOLLOWING ITEMS CANNOT BE RETURNED OR REFUNDED UNDER ANY CIRCUMSTANCE:
Used merchandise
VCR’s, including micro VCR’s
Software
Drug or Infidelity Test Kits
Books and E-Books
DVD
Movies
GPS Tracking Systems
GPS Magnet Mount Cases
GPS Activation and Subscription Fees
Digital Video Recorders (DVR)
Special orders
Custom built items
Items that have been modified by the customer
Night Vision Optics
Any item that has the part number CEP on them, this are items sold at more than 60% off and it can not be returned for a full refund, only exchanged for a new item if it is defective.
Websites: Affiliate or Dealer
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
On INTERNATIONAL SHIPMENTS, any CUSTOMS & DUTY FEES are the responsibility of the purchaser not my-spycam.com .
For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
Charges for installation and delivery services are nonrefundable after the services have been performed.
Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what the customer returns (e.g., box for box, manual for manual, etc.)
Promotional packages: Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.
For any Product received that is not the
Product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.
Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned and a handling fee assessed. An RA is valid for 5 days.
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card or a mail refund check will be issued for a purchase made with a gift card as the sole payment method.
Allow 14 days (not including delivery time for mail refunds) from when we accept your returned Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return or exchange.
RETURN/ EXCHANGE POLICY
Defective products: On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #).
For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by my-spycam.com. Please test the product(s) before returning to us.
Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.
Exchanges: We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging.
All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to my-spycam.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer.
Returns: . Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging.
All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to my-spycam.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.
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